Providing Goods and Services to People with Disabilities

Accessible Customer Service Plan

Queenston Mile Vineyard is committed to excellence in serving all customers including people with disabilities.

Assistive devices

We will ensure that our staff is trained and familiar with various assistive devices we have on site or that we provide that may be used by customers with disabilities while accessing our goods or services.


We will communicate with people with disabilities in ways that take into account their disability.

Service animals

We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.

Support persons

A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.

• Fees (if applicable for entrance to events) will not be charged for support persons

Notice of temporary disruption

In the event of a planned or unexpected disruption to services or facilities for customers with disabilities Queenston Mile Vineyard will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.

The notice will be placed at all entrances to the Winery.


Queenston Mile Vineyard will provide training to employees, volunteers and others who deal with the public or other third parties on our behalf. Training will also be provided to people involved in the development of policies, plans, practices and procedures related to the provision of our goods and services.

Individuals in the following positions will be trained:

  • Retail store associates
  • Managers
  • On-Site caterers and staff
  • On-Site volunteers
  • This training will be provided to staff within 60 days of the commencement of employment.

Training will include:

  • An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard
  • Queenston Mile Vineyard’s plan related to the customer service standard
  • How to interact and communicate with people with various types of disabilities
  • How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person
  • What to do if a person with a disability is having difficulty in accessing Queenston Mile Vineyard’s goods and services

Staff will also be trained when changes are made to our accessible customer service plan.

Feedback process

The ultimate goal of Queenston Mile Vineyard is to meet and surpass customer expectations while serving customers with disabilities.  Comments on our service regarding how well those expectations are being met are welcome and appreciated.

Feedback regarding the way Queenston Mile Vineyard provides goods and services to people with disabilities can be made by:

Telephone: 905 562 0035

Mail: 2170 Fourth Ave, Jordan ON, L0R 1S0


All feedback will be directed to the General Manager, Queenston Mile Vineyard.  Customers can expect a response within 10 business days.

Notice of availability

Creekside Estate Winery will notify the public that our policies are available upon request by posting a notice in the front of our retail store.

Modifications to this or other policies

Any policy of Creekside Estate Winery that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.